Sharekhan Review in India
- September 3, 2025
- 5:45 pm
Author: Priya Sharma
Professional Trader & Financial Analyst
I'm a professional trader with 12 years of experience, passionate about helping others navigate the world of online trading.
About My Testing Methodology
Why I Chose Sharekhan
When I decided to enter the trading world in late 2024, share khan immediately caught my attention. With its 29-year history and presence in over 1100 Indian cities, it seemed like a safe choice for a beginner.
The recent acquisition by Mirae Asset Financial Group in November 2024 also suggested potential improvements in their services. However, I was determined to test whether their claim of being India’s 5th largest full-service firm translated into quality service for retail traders like myself.
Testing Period Details
From October to December 2024, I immersed myself in active trading through the share khan broker platform. My testing approach was methodical: I allocated ₹500,000 for trading across different segments, including equity delivery, intraday trading, and mutual funds. I maintained detailed records of every transaction, platform issue, and customer service interaction. This comprehensive documentation helped me track both monetary and service-related aspects of my experience.
Account Opening Experience
Registration Process
While share khan advertises a “15-minute account opening” process, my experience painted a different picture. The initial online application took about 30 minutes, but what followed was a three-day journey through verification procedures. The process required multiple calls to their support team, with each representative providing slightly different instructions. The sher khan broker’s documentation requirements were particularly stringent, which they justified as regulatory compliance.
Initial Costs and Documentation
Here’s the complete breakdown of my account opening expenses:
- Basic Account Opening Fee: ₹750
- Documentation Processing: ₹200
- GST (18%): ₹171
- “Premium” Account Features (mandatory): ₹499
- Digital Signature Charges: ₹100
Total: ₹1,720
This was significantly higher than their advertised “starting at ₹750” promotion.
Trading Platform Analysis
Web Platform Features
The share khan broker’s web platform initially impressed me with its comprehensive feature set. The interface includes advanced charting tools, real-time market data, and integrated research reports. However, the platform’s performance during crucial trading hours revealed serious limitations. During my testing period, I documented these critical technical issues:
- Platform Stability Issues:
- Complete system crashes during market peaks
- Random logouts during active trading sessions
- Delayed data feeds during crucial market movements
- Order placement failures during high volatility
- Portfolio value discrepancies
Mobile App Experience
The Sharekhan mobile app became my backup solution during web platform outages. My extensive testing revealed both strengths and significant weaknesses. The app regularly updated with new features, but each update seemed to introduce new problems.
I especially focused on testing the app’s performance during high-stake trading moments. The order execution speed averaged 3-5 seconds longer than competitor apps I tested simultaneously. This delay proved costly during volatile market conditions, particularly during the mid-November market correction.
Technical Issues Faced
The platform’s technical limitations became apparent during intense trading sessions. One particularly frustrating incident occurred during a major market announcement when both the web platform and mobile app failed simultaneously. This 15-minute outage resulted in a significant missed opportunity when I couldn’t exit a profitable position in time.
Fees and Charges Overview
Published vs Real Costs
My detailed tracking of transaction costs revealed share khan broker’s fee structure to be more complex than advertised. Their marketing materials prominently display base brokerage rates, but the actual cost of trading includes numerous additional charges.
For example, a single equity delivery trade of ₹100,000 incurred:
- Brokerage: ₹500 (0.5%)
- Transaction charges: ₹100
- GST: ₹108
- SEBI charges: ₹10
- Stamp duty: ₹50
Total: ₹768 (0.768% effective rate)
Hidden Charges Discovered
During my three-month testing, I uncovered several undisclosed fees that significantly impacted my trading costs. The share khan broker’s tariff sheet, buried deep in their documentation, revealed charges that weren’t mentioned during the account opening process.
Customer Service Quality
Response Time Analysis
Customer service proved to be one of the most challenging aspects of my share khan experience. My detailed log of support interactions revealed concerning patterns in their response times and resolution quality. I spent an average of 18 minutes waiting for phone support during market hours, with some calls extending beyond 45 minutes.
Issue Resolution Effectiveness
My experience with issue resolution was particularly disappointing. Out of the 15 support tickets I raised, only 3 were resolved satisfactorily within their promised 24-hour window. The most concerning case involved a wrongly executed trade, which took 9 days to resolve and required escalation to senior management.
Final Verdict
After three months of intensive testing, my conclusion about the sher khan broker is decidedly mixed. While their research quality and educational resources are commendable, the operational issues and high costs make it difficult to recommend for active traders.
| Criterion | Rating (1-5) | Detailed Notes |
|---|---|---|
| Platform Reliability | 2.5 | Frequent outages during peak hours |
| Fees and Charges | 2.0 | High costs, hidden fees discovered |
| Customer Support | 2.0 | Long wait times, poor resolution |
| Mobile App | 3.0 | Basic functionality but unstable |
| User Experience | 3.5 | Clean interface but navigation issues |
| Educational Materials | 4.0 | Comprehensive and well-structured |
| Execution Speed | 3.0 | Significant delays during peak hours |
| Overall Rating | 2.7 | Below industry average |
Conclusion
Share khan’s journey from a pioneer in online trading to its current state reflects both its strengths and significant areas needing improvement. While the broker maintains a strong presence in India’s trading landscape, my three-month experience suggests that retail traders should carefully consider their options before committing their capital here.